Welcome back! We can

Welcome back to the Care Center!

What to expect

We couldn’t be more excited for Willow Creek South Barrington to reopen! While both Willow Creek Community Church and the Care Center have adapted during the pandemic season, we're getting ready to reopen with a timeline to best do so keeping the health and safety of our guests and volunteers in mind. Here’s an overview on the current services open and an FAQ.

Currently, the Care Center is open offering select services: 

Note: The Care Center will be closed on April 24 for the Willow 5k. For more details on closed dates, see our closed days events page.


April 23 updates

  • Our goal as the Care Center is to fully reopen by providing most services in person by Sunday, June 13!
  • On June 13, we'll have a big celebration for our volunteers, staff, guests, and church. No services will be provided that day. More details to come closer to the date.
  • We also plan to turn the week of June 13 into a party full of opportunities for guests and volunteers to connect during our regular open hours.
  • During Celebration of Hope, the Willow South Barrington campus celebrated some stories of local impact, and primarily focused on how the Care Center partnered with District 54 to support families in need during the last year.

April 12 updates

  • In-store food visits are now available Tuesday, Thursdays, and Saturdays. Pull into the drive-up lane to check in with a volunteer and then park. We'll text you when it's time for you to come into the building. See details on our food page.
  • The clothing store is now open during regular open hours. See our clothing store page.


Frequently-Asked Questions


Q. What does the Care Center building reopening timeline look like? Will it align with the church, and if so, how?
A. We’re going to start small and learn more before expanding to offer in-building services across more shifts, with the ultimate goal of fully reopening in the late Spring.


Q. When will the clinic and other health services be available again?
A. At this time, the clinic is still not open to the public. We are not accepting new patients or taking appointments to qualify guests. We have begun to reach back out to guests with cancelled appointments from early 2020 due to the pandemic. Once we serve the patients from last year and get a rhythm that works with safety measures and establish protocols, we will then begin to see new patients.


Q. What will social distancing look like at the Care Center?
A. The Care Center will be open at 25% capacity. We will have spacing stickers on the floor and plexiglass/dividers in order to maximize our social distancing and safety. We also use a text check-in process which helps us monitor our capacity. We spray and wipe down spaces and high touch points with two solutions.


Q. Are masks required?
A. Yes, masks are required to be worn when in the building for anyone age 2 and older.


Q. What if I have a medical note to not wear a mask?
A. At this time, we are unable to make exceptions for non-compliance with our mask mandate, even for medical reasons. If wearing a mask isn’t possible for any reason, we invite you to continue to connect with us online through our virtual appointments and through our curbside food pickup.


Q. What if someone who visits the Care Center later tests positive for COVID? What if I visit and later test positive?
A. Please notify the church and the Care Center by emailing [email protected] and [email protected] if you test positive after you have attended a service. If we have specific contact information of the infected person, we will notify those in direct contact with them.


Q. How can I volunteer at the Care Center?
A. Thank you for your interest in volunteering with us! Check out our top volunteer needs and see which serving opportunity would interest you most on our volunteer page.


Q. How can I give to the Care Center?
A. Thank you for wanting to give to the Care Center! Our programs and services run with the help and generosity of all our partners. Find ways to give to the Care Center on our give page.


Q. What’s the best way to stay connected with the Care Center?
A. Our website has our events up to date and we have an active Facebook page. Stay tuned for more social channels, a blog, and a newsletter later this year!


Participation Acknowledgement

Last but not least, for the safety of all joining us, we ask that you review, acknowledge, and abide by the Willow Creek Participation Acknowledgement when attending a Willow Creek or Willow Creek Care Center service or event, which include two main points to keep in mind and abide by:

  • There are inherent risks with any gathering, especially if you are considered to be in a high risk category or live with or have daily contact with anyone that is considered to be in a high risk category. I understand these risks and fully assume all responsibility.
  • I understand that safety precautions are in place and I agree to abide by all guidelines communicated verbally or in writing.