Concerts

Tickets for our shows are sold as GA by level (floor, mezzanine, balcony). When the doors open, all seats are open and occupied on a first come basis. We do not allow guests to save seats for members of their party who are not present in the facility.

Large groups should notify event operations via email at [email protected] to arrange for group seating.

Yes we do! We have accessible seating on each level of our main auditorium. Since we do not sell tickets by the seat, you will need to by a ticket for the level you want to sit on and inform a member of our Guest Experience Team that you need accessible seating when you enter the auditorium.

Elevators are located next to each entrance. Escalators are located in the center of the main lobby.

For liability reasons, Willow does not provide wheelchair escorts. However, wheelchairs can be found outside of the D and E entrances for guests to use at their own risk.

Doors generally open 1 hour prior to events. For a specific door opening time, please visit the show’s event summary.

Yes! Parking for all our concerts is free.

We do! Every show is a bit different but we have a fully operational cafe onsite where guests can purchase food and beverages.

Outside food or beverages are not permitted inside the facility.

Unfortunately no. We no longer offer regular onsite ticket sales. Some tours may choose to sell tickets in the lobby at South Barrington on a Sunday morning and those details will be published on our website with the show information.

Willow Creek does not participate in the ticketing process for concerts hosted at any Willow Creek location. At this time all of our concert promotion partners have no refund policies listed on their ticketing sites so all sales are final.

Children 2 years and above are required to have a ticket to enter the auditorium. If under 2 years, an adult will be allowed to have one child sit on his/her lap. Please note that some shows (especially those intended for children) will require a ticket regardless of the age of the child. Contact us via email at [email protected] for show-specific information.

Only certified service animals or service animals in-training for guests with disabilities are allowed in the facility. All service animals must remain on a leash or in a harness at all times.

For all other events, the camera policy is determined on an event-by-event basis by the tour or event management. For up-to-date information on the camera policy for the specific event you are attending, please e-mail your inquiry to [email protected]

If you are in need of medical attention, please notify a Willow Guest Experience Representative. Willow staff and volunteers are trained to call for immediate response and assistance in emergency situations.