Operations Director

The Operations Director will provide leadership, direction, supervision and vision for all Operations functions at Willow Creek North Shore. The Operations Director will have a 30 thousand foot, church-wide view of all the diverse ministries and their operations at North Shore while also being able to zoom in on a specific ministry’s operations helping it be the very best that it can be. With an eye on the future the Operations Director will build systems and put processes in place that help the church function at its very best.



  • Provide general oversight and management of the internal and external environments of Willow Creek North Shore (WCNS) ensuring excellence in aesthetic and function for both the congregation and the staff while supporting the future forecasting and implementation of facility usage and best practices
  • Facilitate ongoing relational and contractual connections with community leaders, the Village of Glenview, vendors, etc
  • Provide management and leadership for our Facilities Manager
  • Work with all WCNS ministries to ensure smooth operations for day to day function and large events
  • Oversee the volunteer teams of service hosts, parking attendants, communion and offering procedures, security and medical teams and café operations
  • In conjunction with the Executive Pastor, provide detailed administrative management of the financial procedures dealing with spending, account, reporting, budgeting and collections
  • Oversee operations for the weekend and midweek services and other large events while ensuring that appropriate standards of excellence are adhered to in order to provide a safe and distraction free environment
  • Identify needs related to ministry operation or facility operations, problem solving solutions, negotiating and obtaining contracts, maintaining key relationships and forecasting the needs for a developing and growing church community


  • Some College or College degree
  • Strong operational skills with ability to manage and measure work
  • Excellent problem solving skills
  • High integrity and trust
  • Strong business acumen
  • Proven team building, leadership and volunteer recruitment skills
  • Operations background with experience in facilities management, problem solving and expense management
  • Experience in vendor relationships and contract negotiations
  • \Spiritual gifts of leadership, administration and/or service