Technical Support Specialist

The Technical Support Specialist serves as a technical expert for all hardware, software, and operating systems; and helps to maintain the building’s hardware, software, and operating systems.



  • Monitor and provide timely response to help desk issues and coordinate with the IT team to assist with the resolution of help desk tickets
  • Provide ongoing support for all desktop, laptop, servers, and mobile devices and work with the IT team to resolve developing issues.  
  •  Create and deploy images and software
  • Troubleshoot and resolve conflicts and compatibility issues between hardware, software and network
  • Provide preventative maintenance for the hardware, operating systems and software including patches and upgrades
  • Deploy and setup computers, laptops peripherals and install software as needed
  • Provide new and existing users with training and instruction
  • Maintain, support, configure and deploy tow-way radios, phones, local printers, network printers, mobile devices and security camera solutions
  • Create and maintain new user accounts for all of our supported systems and portals
  • Purchase, deploy and maintain inventory and supplies of technical equipment, hardware, software and peripherals
  • Continually update skills and knowledge by participating in technology professional development opportunities
  • Provide technical support during after hours, special events, conferences and/or emergencies 


  • Ability to work professionally in a fast paced, dynamic and collaborative team environment
  • Interest and ability to continually develop skills to keep pace with changing technology
  • Excellent self-reliance and resourcefulness skills
  • Advanced knowledge of computer equipment and current operating systems and software
  • Advanced computer software troubleshooting skills
  • Advanced PC, Mac, ChromeOS, Mobile App knowledge and trouble shooting skills
  • Basic two-way radio knowledge
  • Basic telephony equipment knowledge
  • Basic networking and server knowledge
  • Skilled at helping users solve problems over the phone, virtually and in person
  • Good interpersonal relations, communication and organizational skills
  • Evidence of good judgement, trustworthiness, flexibility and emotional maturity
  • 2-4 years prior technology support related work experience preferred
  • Spiritual gifts of administration, teaching, knowledge, shepherding and/or service
  • Must be able to lift up to 50lbs, stand or sit for long periods, climb ladders and do extensive walking


View all available positions at Willow Creek.